Refund policy

Return & Refund Policy

At our store, we take pride in delivering premium-quality jewelry designed for everyday wear. Every piece is carefully checked before shipping. However, if your order arrives damaged or broken, we’re here to help.

Return Eligibility

Returns or refunds are accepted only if the product arrives damaged or broken. To process your request, an unboxing video is mandatory as proof. The video must clearly show the package being opened and the condition of the product upon arrival.

Return Timeframe

All claims must be made within 2 days from the delivery date. Requests made after this timeframe may not be accepted.

How to Request a Return or Refund

Please DM us with:

• Your order number
• Clear photos of the damaged item
• The unboxing video proof

Once verified, our team will assist you with the resolution process.