Shipping policy

Shipping Policy

Thank you for shopping with The House of K. We are committed to delivering your orders safely and efficiently. Please read our shipping policy carefully to understand how we process, dispatch, and deliver your purchases.

1. Order Processing Time

All orders are processed within 2–5 business days after order confirmation and successful payment.

Please note:

  • Orders are not processed or dispatched on Sundays or public holidays.
  • During sales, festive seasons, launches, or high-volume periods, processing times may be slightly extended.

Once your order has been dispatched, you will receive a shipping confirmation message/email along with tracking details.

2. Shipping Methods

We ship orders through trusted and reputed courier and logistics partners to ensure safe and timely delivery across India.

Shipping partners may vary depending on:

  • Delivery location
  • Service availability
  • Package size and weight

3. Delivery Timeframes

Estimated delivery timelines are:

  • 5-10 working days, depending on your location and courier service availability.

Delivery timelines may vary for:

  • Remote or non-serviceable areas
  • Peak festive periods
  • Unexpected courier delays
  • Weather or operational disruptions

Please note that delivery timelines are estimates and are not guaranteed.

4. Shipping Charges

Shipping charges are calculated at checkout based on:

  • Delivery location
  • Order size/weight
  • Applicable courier charges

Any applicable shipping fee will be displayed before payment confirmation.

5. Tracking Information

Once your order is dispatched, tracking details will be shared via:

  • Email
  • WhatsApp (if applicable)

Customers can use the tracking information provided to monitor shipment status directly through the courier partner’s tracking portal.

If you do not receive tracking details within the expected dispatch timeframe, please contact us at thehouseofk12@gmail.com

6. Delivery Issues and Delays

While we aim to ensure smooth deliveries, delays may occasionally occur due to circumstances beyond our control, including:

  • Courier service disruptions
  • Weather conditions
  • Public holidays
  • Incorrect shipping details provided by the customer
  • Natural disasters or operational interruptions

The House of K shall not be held liable for delays caused by third-party courier companies.

If your package is:

  • Marked delivered but not received
  • Lost in transit
  • Damaged upon arrival

please contact us within 48 hours of delivery notification so we can assist you.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout.

The House of K is not responsible for:

  • Failed deliveries due to incorrect addresses
  • Delays caused by incomplete information
  • Additional shipping charges arising from re-delivery attempts

Please contact us immediately if you need to update shipping details after placing an order.

8. International Shipping

At this time, The House of K does not offer international shipping.

We currently ship only within India.

9. Contact Us

For shipping-related questions or support, please contact:

The House of K
 thehouseofk12@gmail.com

@thehouseofk.in on Instagram